A patient who is too ill to attend surgery can request a visit by contacting us between the hours of 9.00am and 10.30am. A brief description of the symptoms should be given.
If the doctor is on his/her rounds the receptionist or nurse will help and advise until the doctor is located.
Please note that County Health Partnerships operates from a strict criteria of what is considered to be a housebound patient. If you are unsure about this please contact the surgery for more information.
If you can get assistance in order to enable you to attend the surgery, please make an appointment.
Home Visit Triage and Prioritisation
Our Home Visits are triaged daily by either an Advanced Nurse Practitioner or a GP. Therefore you may recieve a phonecall to determine if the problem can be dealt with over the phone.
If the housebound patient has an acute problem that is suitable for the Community Advanced Nurse Practitioners, the visit will be allocated each day to them.
On Monday mornings we have a GP that will visit patients that have been prioritised as urgent due to illness over the weekend reducing the need to visit A&E or PC24 when we are closed.
On Monday afternoons our Advanced Nurse Practitioner will visit patients who are housebound and need regular care.
The remaining visits that day and throughout the week are shared between all other GPs. We can not specify which GP will visit you as the allocation is done in accordance with locations of the patient requests.
Out of Hours
We can now directly book you into an appointment at the Sunday GP Out of Hours Service located in PC24 next the Kings Mill A&E Department. Just ask one of our receptionists and she will make the appointment for you.
Should you require medical assistance when the surgery is closed and you are unable to wait until Monday for our full day of Home Visits, please contact NHS 111.
You will be given a brief triage over the telephone and then directed to either your GP on the next working day; Primary Care 24 (next to A&E at Kings Mill Hospital) for general medical treatment; or King Mill Hospital Emergency Department for urgent medical attention.
Should a home visit be needed and you feel that the deputizing doctor may have difficulties finding your house, please give accurate directions to the person dealing with your call and if possible, leave a light on outside your house and disclose your key safe number if you have one.