In November we answered 7658 calls and between 400 – 500 of these come through at 8am each day so we apologise to those callers that could not get through. We are doing our best!
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please call us or, for non-urgent advice or treatment, use our contact page to send us your query.
If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt)
When you call us you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care and ensure it is provided by the most appropriate person.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
For your NHS Covid Pass for travel log in to the NHS App on your phone or online here
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Monday – Friday 07:00 – 19:00
Saturday 09:00 – 13:00
Phone lines are open from 08:00 – 18:30 Monday to Friday
Oak Tree Lane Surgery
Monday 08:00 – 14:00
Tuesday – Thursday 08:00 – 17:00
Friday Food Club 13:00 – 15:00 To find out more visit: https://www.mansfield.gov.uk/xfp/form/194
Extra appointments are being provided by locum clinicians at Oak Tree Lane Surgery from 13th December 2021 to 31st March 2022 to ease winter pressures. These appointments are for patients registered at Forest Medical, Millview, Churchside Medical Practice and Acorn Medical Practice.
To find out more visit: https://www.mansfield.gov.uk/xfp/form/194
Throughout the Covid-19 Pandemic your information may be shared if necessary for your clinical need. Please read our updated Privacy Statement here: COVID19 Privacy Notice
Forest Medical has an active Patient Group, for more details email them on ppg_RSHC@Hotmail.co.uk
In addition to GP appointments Forest Medical also offers the following clinics at our sites to make it easier for patient access to primary and secondary care services –
- Minor Injuries and Ailments
- Child Immunisation Clinics (both sites)
- Minor Surgery Clinics (RSHC)
- IUCD / Implanon Clinics (RSHC)
- Midwifery Services (both sites)
- Flu Vaccination Clinics (NOW OPEN TO BOOK)
- Physiotherapy (private at RSHC)
- Acupuncture (private at RSHC) https://www.binksacupuncture.co.uk/
- Research Clinics (see 5 Good Reasons why patients should be involved in Research)
Any housebound patient who uses community services and needs assistance please call the PatientCall 24 hour line 01623 781891
Wednesday 22nd September 2021 from 12:00 for mandatory training
Bank Holiday Full Day Closures:
Monday 27th December 2021
Tuesday 28th December 2021
Monday 3rd January 2022
Friday 15th April 2022
Monday 17th April 2022
In the event that the surgery is closed you can seek advice by phoning NHS 111 for non-emergency symptoms, or by contacting your pharmacist. If these services suggest you need to seek urgent care then Primary Care 24, right next to the Emergency Department at King’s Mill Hospital, provides a 24 hour walk in service.
Out of Hours is from when the GP Surgery closes to the time it opens in the morning. If you require urgent attention during these hours, appointments are made through 111 and you will be seen at your local Out of Hours Service provider.
Self Care Apps for your phone to help you stay well https://apps.beta.nhs.uk