WHAT YOU NEED TO DO:
Stay at home!!!!
You should only leave the house for one of four reasons:
- Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- One form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- Any medical need following a telephone triage, or to provide care or to help a vulnerable person
- Travelling to and from work, but only where this absolutely cannot be done from home
- Nominate a pharmacy for electronic prescriptions here
- Urgent medical need only when advised to do so by a clinician
YOU WILL NOT BE GIVEN A FACE TO FACE APPOINTMENT UNLESS ADVISED TO COME INTO SURGERY FOLLOWING A TELEPHONE TRIAGE
Guidance on how to prepare for a virtual consultation can be found here.
Public Health England has written to patients deemed by them to be vulnerable, regarding health advice and allocation of food parcels. If you believe you should have received this letter please read the following guidance on who is eligible.
All patients identified as at highest clinical risk who are shielding are asked to register with the government support website https://www.gov.uk/coronavirus extremely vulnerable
This service offers three types of support:
1. Essential grocery supplies a free, standardised weekly parcel of food and household essentials, as well as priority delivery slots with supermarkets (currently only available to those who are registered with the supermarket in question).
2. Medicines arrangements to have medicines delivered to people’s homes by local community pharmacies and dispensing doctors.
3. Social contact and basic needs eg emotional or social support such as people to talk to on the phone or via a computer.
To receive support, people must be in receipt of the letter from the NHS or their GP/hospital clinician, advising them to follow shielding guidance due to their medical condition.
Please note, there may be a short delay between people being identified as at highest clinical risk with a flag applied to their patient record and support arriving.
If people receive a letter but do not register with the government support website, government call agents will contact them directly to confirm whether they need support and to help them register if appropriate.
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:
NHS Volunteer Responders:
Individuals can also self refer for support by calling 0808 196 3646 between 8am and 8pm
Volunteers can provide:
(1) Check in and chat support short term telephone support to individuals who are at risk of loneliness as a consequence of self isolation (note, this is not mental health advice);
(2) Community support collection and delivery of shopping, medication or other essential supplies for someone who is self isolating;
(3) Patient transport transport to take patients home who are medically fit for discharge;
(4) NHS transport delivery of medicines on behalf of the community pharmacy or dispensing doctor.
Check your symptoms here
Worried about your Job?
Obtain an isolation note for your employer here
If you are a patient with Forest Medical and require further evidence to give to your employer you can download and complete the following form: Request for medical certification from absence from work related to the Covid-19 pandemic
DOWNLOAD THE NHS APP TO ORDER PRESCRIPTIONS, BOOK / CANCEL APPOINTMENTS, AND GET CLINICAL ADVICE!!! https://www.nhsapp.service.nhs.uk
Our ODS Code is C84036
THROUGHOUT THE COVID-19 PANDEMIC OUR OPENING HOURS HAVE CHANGED TO –
Monday – Friday 08:00 – 19:00
Saturday CLOSED DUE TO COVID-19
Phone lines are open from 08:00 – 18:30 Monday to Friday
Oak Tree Lane Surgery
Monday – Wednesday 08:00 – 18:00
Throughout the Covid-19 Pandemic your information may be shared if necessary for your clinical need. Please read our updated Privacy Statement here: COVID19 Privacy Notice
Forest Medical has an active Patient Group, for more details email them on ppg_RSHC@Hotmail.co.uk
In addition to GP appointments Forest Medical also offers the following clinics at our sites to make it easier for patient access to primary and secondary care services –
- Minor Injuries and Ailments CANCELLED UNTIL FURTHER NOTICE
- Child Immunisation Clinics (both sites)
- Minor Surgery Clinics (RSHC) CANCELLED UNTIL FURTHER NOTICE
- IUCD / Implanon Clinics (RSHC)
- Midwifery Services (both sites) YOUR MIDWIFE WILL CALL YOU
- Flu Vaccination Clinics (Seasonal – both sites)
- Physiotherapy (private at RSHC) CANCELLED UNTIL FURTHER NOTICE
- BPAS (self referral or GP referral at OTL) BPAS WILL TRIAGE ALL PATIENTS PRIOR TO THEIR APPT
- Private Counselling (by referral at RSHC) CANCELLED UNTIL FURTHER NOTICE
- Stoma Clinics (NAMs) CANCELLED UNTIL FURTHER NOTICE
- Research Clinics (see 5 Good Reasons why patients should be involved in Research) COVID-19 RESEARCH HAS BEGUN!!
Any housebound patient who uses community services and needs assistance please call the PatientCall 24 hour line 01623 781891
ALL SATURDAYS UNTIL FURTHER NOTICE
Bank Holiday Full Day Closures:
Monday 25th May 2020
Monday 31st August 2020
In the event that the surgery is closed you can seek advice by phoning NHS 111 for non-emergency symptoms, or by contacting your pharmacist. If these services suggest you need to seek urgent care then Primary Care 24, right next to the Emergency Department at King’s Mill Hospital, provides a 24 hour walk in service.
Out of Hours is from when the GP Surgery closes to the time it opens in the morning. If you require urgent attention during these hours, appointments are made through 111 and you will be seen at your local Out of Hours Service provider.
Self Care Apps for your phone to help you stay well https://apps.beta.nhs.uk