We have had a number of complaints from staff and patients that have recently incurred car parking fines from the Civic Centre.  Please note that we are not affiliated with the Civic Centre in any way and they are not obliged to inform us of any change in their car parking policy.

To remove any further misunderstanding we have now removed the sign from our car park which previously stated that car parking is available on the Civic Centre grounds.

Kind Regards

Nicola Ryan

Practice Manager

APPOINTMENTS

Our new Practitioner Michelle Lawson is now seeing patients at Rosemary Street Health Centre.  This has increased our appointments on the day by 92 per week!!!!  Michelle will be working with us Monday to Thursday and I am sure you will join us in welcoming her to our team.

NEW TELEPHONE SYSTEM

I am very exited to inform you that we have now received a date to commence a change over of our telephone system.  This transition will start week commencing 9th March 2015 and on completion we will have more telephones to answer your calls resulting in less waiting time for you.

We have decided that during the busiest times – between 8:00 and 9:30 in the morning all front desk and back desk telephones will be enabled to take calls regarding appointments.  After this time the phone system will revert back to redirecting to –

Appointments

Prescription Queries

Insurance Reports

Referral Queries

PATIENT PARTICIPATION GROUP UPDATE

Forest Medical PPG met yesterday 4th March 2015.  We have decided to use the money raised so far to provide patient seating in the corridor outside Waiting Room 2.  As we increase the amount of patients we see per day there are many times that I have seen patients standing in the corridor as the Waiting Room is full.  We do intend to extend this waiting room in the future but in the meantime I would like to say a big “Thank you” to our PPG members for enabling the over flow of patients to be seated comfortably.

The Spring Practice Newsletter will soon be available in the surgeries or you can download here –

Forest Medical Spring 2015issue17

If you would like more information on our PPG group please email ppg_rshc@hotmail.co.uk

SUBJECT ACCESS REQUESTS

All patients are entitled to receive copies of their medical records which is often needed if you want to take relevant information to your private health service such as physiotherapy or osteopath.  To speed up the process for you I have attached the Subject Access Request form HERE which you can hand in to reception once completed.

This form will then be passed to the Medical Secretarial Team who will raise an invoice for the relevant amount of administrative costs and then contact you when your information is ready to be picked up.

HAPPY EASTER!!

I would like to take this opportunity to wish all our patients and staff a very Happy Easter and hope that many of you will enjoy a nice break over the Bank Holidays.  I will be on annual leave from 1st – 10th April enjoying some sunshine with my children and in my absence any queries you might have will be redirected to Charlotte Mellors, Reception Manager.

Kind Regards

Nicola

Practice Manager

Forest Medical